The General Insurance Claims in Colorado

Colorado Insurance Law Overview

Colorado's Division of Insurance regulates the insurance industry and assists consumers with complaints. The state uses a modified comparative fault system where recovery is barred if the claimant is 50% or more at fault.

Key Colorado Regulations Affecting Your The General Claim

• Modified comparative fault — barred at 50% or more fault
• 3-year statute of limitations for personal injury and property damage
• Mandatory auto insurance: 25/50/15 minimum liability

Known The General Adjuster Tactics

When dealing with The General in Colorado, be aware of these common tactics their adjusters may use to minimize your claim payout:

• Highest complaint index among major insurers — reflects aggressive claims handling
• Extremely lowball initial offers, especially on total losses
• Slow claims processing with long hold times and difficult adjuster access
• Dispute the value of vehicles insured at high-risk rates
• May deny claims on technicalities related to policy conditions
• Minimal investment in claims customer service infrastructure

Tips for The General Claimants in Colorado

1. The General has the highest complaint index — expect a difficult claims experience and prepare accordingly
2. Document absolutely everything with dates, names, and written confirmations
3. The General targets high-risk drivers, but your claims rights are the same as any other insured
4. Get multiple independent estimates because their valuations are frequently below market
5. File DOI complaints immediately if they miss state-mandated response timelines
6. Consider legal consultation for significant claims — The General's practices have been the subject of regulatory action

Common Issues with The General in Colorado

• Highest NAIC complaint index among all major auto insurers at 2.14
• Extremely long claims processing times
• Very low initial settlement offers
• Poor adjuster accessibility and communication
• Claims denied on policy technicalities
• Minimal customer service resources dedicated to claims