Customer Advisor, Total-Loss Claims

Why this job matters

What you'll do

• Call new leads while they're fresh, ideally within minutes. Most just used our free offer check after their car was totaled.
• Hear them out: the car, the insurer's offer, their deadlines, and what they're worried about.
• Explain in plain English what we do and what it costs, and tell them honestly when we're not a good fit.
• Follow up with people who are still deciding, and log every conversation in our CRM (the system where we keep customer notes). Texts, reminders and paperwork are handled by our software.
• Call body shop owners about sending customers our way.
• Tell the founders what customers keep asking about, so we can fix the product and the website.

Pay

You're paid for the work you finish, not for logged-in hours.

Estimated earnings, not a promise: we get about 20-35 new leads a week right now. If you reach most of yours and about 6-15% of the people you talk with buy, consultations plus commission come to roughly $24-33 for each hour you spend on calls and notes. You're never paid for waiting, so an hour with no leads earns $0, and your results can be lower. You're paid for completed work every two weeks by direct deposit. No commission is paid on a sale that is refunded. No advisor has worked this role yet, so these figures come from our own sales numbers.

Hours

15-25 hours a week. You choose when you work. Most leads come in on weekdays between noon and 8pm Eastern and on Saturdays, so those are the hours with the most calls. Students can work around their classes.

You start as an independent contractor (1099). That means we don't withhold taxes, you handle your own, and there are no benefits. You set your own hours.

What you need

• High school diploma or GED
• 18 or older
• You learn fast. You'll pick up how total-loss valuations and insurer reports work in your first couple of weeks.
• Clear, warm phone and writing skills with people who may be upset
• A computer, reliable internet, and a quiet place to take calls
• You live in the United States, outside California, Illinois, Massachusetts and New Jersey for now, and can give it 15-25 hours a week

Nice to have (not required)

• Experience in auto insurance, claims, a body or collision shop, a dealership, or car sales
• You know cars: trims, options, mileage, and what drives a car's value
• Any sales, call center, or customer service experience

How we work with customers

• We never pressure anyone. If the insurer's offer looks fair, you tell them.
• Never promise a result or a dollar amount.
• You don't contact insurance companies or negotiate a claim for a customer. The customer does that with our paperwork, or our appraiser does it on Representation.
• No discounts, no price matching, and no contingency deals. Prices are the same for everyone.
• You never give legal advice or say we're licensed. Our appraiser is certified by the ASCAA, a national auto appraiser association.
• Calls are recorded only after the customer agrees at the start of the call.

How hiring works

1. 1Apply below. It takes about 5 minutes.
2. 2We reply within 2 business days.
3. 3A 15-minute video call with a founder.
4. 4Paid training, then your first 4 weeks as a contractor.
5. 5After those 4 weeks, advisors who are a good fit may be offered a part-time W-2 role, with the pay in writing before you decide.