Question 1

What is InsurifyAI?

Accepted Answer

InsurifyAI is an AI-powered insurance claims platform that helps individual consumers handle auto insurance claims from start to finish. It generates professional demand letters tailored to your state's laws, provides real-time call coaching when you speak with adjusters, analyzes your claim documents, estimates your settlement value, and offers vehicle history reports.

Question 2

Do I need a lawyer to use InsurifyAI?

Accepted Answer

No. InsurifyAI is designed so everyday consumers can handle their own insurance claims. The platform walks you through each step with plain-language guidance. For claims involving serious injuries or complex legal questions, we recommend consulting a licensed attorney. InsurifyAI is not a law firm and does not provide legal advice.

Question 3

Is InsurifyAI available in all 50 states?

Accepted Answer

Yes. InsurifyAI covers all 50 US states plus the District of Columbia. AI demand letters are calibrated to each state's specific insurance regulations, statutes of limitations, and relevant case law.

Question 4

What plans are available?

Accepted Answer

Three subscription tiers: Starter at $19.99/month (basic claim support with AI-generated demand letters), Standard at $39.99/month (unlimited letters, real-time call coaching, analytics, vehicle reports), and Pro at $79.99/month (everything plus AI strategy intelligence, priority support, and bundled certified mail and notarization credits). All plans include a 20% discount when billed annually.

Question 5

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on all subscription plans. If you're not satisfied within 30 days, contact support for a full refund. Add-on services that have already been fulfilled (e.g., certified mail already sent) are non-refundable.

Question 6

Is there a free trial?

Accepted Answer

We offer powerful free tools including a diminished value calculator and settlement estimator — no account needed. Once you sign up, you can explore the full dashboard before generating paid documents. All plans include a 30-day money-back guarantee.

Question 7

How does the AI demand letter generator work?

Accepted Answer

Our AI analyzes your claim details, then generates a professional demand letter citing relevant statutes and case law for your state. We offer 16 letter types across 5 professional tones. Letters are typically generated in under 60 seconds and can be reviewed, edited, and regenerated as needed.

Question 8

What types of insurance claims does InsurifyAI support?

Accepted Answer

InsurifyAI supports property damage, bodily injury, diminished value, total loss, collision, comprehensive (theft, weather, vandalism), loss of use, rental reimbursement, and uninsured/underinsured motorist claims.

Question 9

How does the AI call coaching work?

Accepted Answer

When you call your insurance adjuster, our AI listens in real-time (with your permission) and displays live suggestions on your screen — what to say, what to avoid, and identification of common adjuster negotiation tactics. Available on Standard and Pro plans.

Question 10

Is my data used to train AI models?

Accepted Answer

No. Your personal data, claim details, uploaded documents, and generated letters are never used to train, fine-tune, or improve any AI models. Your data is processed only to provide you with the services you've requested.

Question 11

How is my personal information protected?

Accepted Answer

All PII is encrypted at rest using AES-256 encryption. Data in transit uses TLS 1.3. PostgreSQL row-level security isolates your data from other users. Infrastructure runs on SOC 2-compliant AWS services with comprehensive audit logging.

Question 12

Do you sell or share my data with insurance companies?

Accepted Answer

Never. InsurifyAI does not sell, share, rent, or trade your personal information with any third party — including insurance companies, data brokers, or advertisers. Your data is used exclusively to provide you with our services.

Question 13

Is there a mobile app?

Accepted Answer

A dedicated mobile app for iOS and Android is currently in development. The web application is fully responsive and works on any smartphone or tablet browser with the full InsurifyAI experience.

Question 14

How do I contact support?

Accepted Answer

Email support@insurifyai.app, use the contact form at insurifyai.app/contact, or click the help icon in your dashboard. We respond within 24 hours on business days. Pro plan subscribers receive priority support.

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